FAQ

No hassle, email us at hello@gympluscoffee.com and one of our team will be in touch with you.

We get it, we can't get it right every time!

RETURN PROCEDURE HOW TO:

Returning your item is easy. Here's a step-by-step guide:

  1. VISIT OUR RETURN PORTAL AT RETURNS.GYMPLUSCOFFEE.COM.

  2. Enter your order number and email address.
  3. Select the item(s) you want to return and provide a reason from the dropdown list.
  4. Once confirmed, you’ll receive a returns tracking label with our address that you can print off or scan at your drop off point.
  5. Find the nearest drop-off point and return your item.
  6. Don’t forget to keep your returns receipt with the tracking number for reference.
  7. All refunds processed online will incur a nominal $A3 processing fee. However, in-store refunds remain free of charge.

Order Amendment & Cancellation Policy:

Once your order is placed, we are unable to make any changes, including address modifications, adding items, or canceling orders. Please ensure all details are accurate before completing your purchase.

Additional Information:

  • Incomplete addresses without correct Eir, Postal, or Zip Codes may result in returns to our warehouse. Refunds will be issued upon receipt.
  • Returns are handled on a case-by-case basis, subject to Gym+Coffee’s discretion. 
  • In the case of split payments (such as half gift card, half bank card) the refund will first go to the gift card used and any remaining amount will go to the bank card.

If you have any questions or need further assistance, check out our self-service return options above or contact us directly. Your satisfaction is our priority.

You will be asked to select which item/s you would like to return and asked to provide a reason from a drop down list.

Once this is confirmed you will receive a returns tracking label with our returns address that you can print off or scan.

You will be linked to the nearest drop off points to you where you can make the return for free.

Be sure to keep hold of your returns receipt with your tracking number on it.

Our Black Friday Sale kicks off 8pm GMT Sunday November 17th.

The only way to get early access is to sign up above.

With the massive influx of orders, we estimate a 4-11 business days delivery timeline for your order. But we’re hoping for shorter!

Eek! Not this time. Unfortunately we cannot alter or cancel orders after they have been made. Your best option is placing a second order for what you want and returning what you don’t for a full refund!

You betcha! We’ve got extended returns Until January 10th 2024.