Returns Policy for Gym+Coffee Australia

ONLINE POLICY

We have an easy and hassle free returns system that can be accessed through our return portal: https://returns.gympluscoffee.com/

    You can return online within 28 days of receiving your order for a refund only.  Just enter your order number and email address, select which item you'd like to return and print off the label generated. A list of return hubs will be listed.

     For further details on returns please see our returns policy: https://gympluscoffee.com/pages/returns-policy

    STORE POLICY

    For purchases made in store you can make a return to any of our ROI clubhouses for a refund or exchange within 14 days of the initial purchase. 

    EXCHANGES

    We do not offer exchanges online. However, if you are near one of our clubhouses you can make an exchange there. 

    RETURN HOW TO
    To return online you will need to make the following steps:

    • Go to our return portal link: https://returns.gympluscoffee.com/ 
    • Enter your order number and email address (make sure there are no spaces or extra symbols in your details entered). 
    • You will be asked to select which item/s you would like to return and asked to provide a reason from a drop down list. 
    • Once this is confirmed you will receive a returns tracking label with our returns address that you can print off.
    • You will be linked to the nearest drop off points to you where you can make the return for free. 
    • Be sure to keep hold of your returns receipt with your tracking number on it. 

    ORDER AMENDMENT & CANCELLATION POLICY
    Once you’ve placed your order we’re unable to make any changes including:

    • Delivery or billing address
    • Adding additional items to your order
    • Changes to size or item ordered
    • Once an order is processed we are unable to cancel the order.
    • We are unable to combine orders once they have been made

    The item(s) will be shipped out to you and if you’re not happy with them once you’ve received them, you can return using our online portal https://returns.gympluscoffee.com/ or return/exchange in store. 

    Incomplete addresses e.g. those without a correct Eir, Postal or Zip Code may be returned to us and you will be refunded once our warehouse receives it.