FAQs - How can we help?


SHIPPING+DELIVERY

Standard Delivery

Australia + New Zealand

  • Standard Shipping (5-11 business days) $10.00 AUD, $20.00 NZ
  • Free Standard Shipping on all orders over $150 AUD, $150 NZ

Where do you ship to?

Please note, we currently have dedicated online stores for Europe, the United Kingdom, the US + Canada, and Australia + New Zealand.
We are shipping to the rest of the world via our US site, however minimum purchase thresholds apply. Check below for shipping costs to your country!

Republic of Ireland

Standard Shipping (4-7 Working Days) €4.95
Free Standard Shipping on all orders over €99

Europe Zone 1

Includes Austria, Belgium, Germany, France, Luxembourg, Netherlands, Sweden, Denmark

Standard Shipping (4-7 working days) - €4.95
Free Standard Shipping on all orders over €120

Europe Zone 2

All Other European Zone Countries

Standard Shipping (4-7 working days) - €15
Free Standard Shipping on all orders over €200

United Kingdom

Standard Shipping (4-7 working days) £4
Free Standard Shipping on all orders over £120

Australia + New Zealand

Standard Shipping (5-11 business days) $10.00 AUD
Free Standard Shipping on all orders over $150 AUD (including in NZ)

The United States

Orders under $30 USD standard shipping (5-11 business days) $10.00 USD
Orders over $30 USD standard shipping (5-11 business days) $6.99 USD
Free Standard Shipping on all orders over $200 USD

Canada

Minimum order value of $50 USD
Standard shipping (5-11 business days) $20.00 USD
Free shipping on all orders over $200 USD

Asia Zone 1

Hong Kong, Philippines, Singapore, Japan, Malaysia

Minimum order value of $50 USD
Standard shipping (5-11 business days) $20.00 USD
Free shipping on all orders over $200 USD

 

Shipping Partners

We’ve partnered with a fellow Irish company PCH to help us continue delivering to our global community. As part of this new partnership, we’ll be using UPS to service our Australian + New Zealand community.

RETURNS+EXCHANGES

Parcel Connect Returns

Covid-19 Update: Please note that due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. We appreciate your patience!

To return using Parcel Connect, you'll need to print your own returns label:

  • Head to the Gym+Coffee page on Parcel Connect

  • Enter your order number plus required personal details (name, email, phone number)

  • Select the Parcel Connect location you would like to drop your return to

  • Confirm the store location details

  • Complete the process by accepting the Ts&Cs and print your label!

  • Place your items for return in a secure parcel, affix the Parcel Connect label and drop it off at your chosen location!

Returns Policy + how to return an item

Covid-19 Update: Please note that due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. We appreciate your patience!

We understand that you can't always get the size right (and sometimes you change your mind!) so we offer options for return and refund.

If you're making a return, here are a few things you should know:

For items purchased at full price (i.e. not sale items) we are happy to provide a full refund for your item(s) up to 28 days from the day you receive your items. Our current returns window online has been extended in 2021 for the holiday season and we will be accepting returns in stores for a limited period upon reopening.

Any returns should be shipped back to us using our Parcel Connect Process if you're in the ROI and by Royal Mail if you're in the UK. If you're elsewhere in the world, our Global returns details are here.

When making a return, keep in mind the following:

  • You must provide proof of purchase for example, a receipt and/or order number.
  • Once you have completed your return, you are responsible for keeping note of your tracking number.
  • Products must be returned within 28 days of receiving your order.
  • Please keep a photo of your order for return before handing over at the depot for your records.
  • Products must be unworn, unused and unwashed with all tags attached.
  • Socks can only be returned if they are sealed and in their original packaging.
  • Refunds can only be made onto the original payment method used.
  • Online exchanges are not included in our returns policy. You can return online orders for refund or exchange in any of our retail locations.
  • For purchases made using a combination of card and gift card, the refund will be applied to the gift card first.
  • Separate orders cannot be returned together - this will only cause delays in processing your return.

Update to our Exchange Policy

Please note, due to our current global circumstances and changes to our shipping+delivery processes, exchanges are no longer part of our online Returns Policy; you may only return an item for exchange to one of our physical retail stores accompanied by proof of purchase. We are still providing refunds for returns received within our policy window.

For more information on our recent business updates and how we are tackling Covid-19 related challenges, check out this blog post.

Gift Boxes Exchange Information

Gift Boxes have a 3-4 week delivery and lead time. We appreciate your patience during this busy holiday period!
Please note, we are no longer offering exchanges, only refunds. Please see the rest of our FAQ pages for full details.

ORDERS

I'd like to amend an order?

Once you’ve placed your order we’re unable to make any changes including:

    • Delivery or billing address
    • Adding additional items to your order
    • Changes to size or item ordered
    • Once an order is handed over to the courier we are unable to cancel the order.
    • We are unable to combine orders once they have been made

The item(s) will be shipped out to you and if you’re not happy with them once you’ve received or, you’ve changed your mind, you can follow our Returns Process here. Please note that your return isn't processed until we receiveconfirmation form our distribution centre that your order has been cancelled, please be patient.

Incomplete addresses (e.g. those without a correct Eir, Postal or Zip Code may be returned to us.

How do I track my order?

You will receive shipping and tracking information via email as soon as your order has been dispatched.

We use a bank of trusted shipping and delivery partners to get our products to you quickly + with quality service.

The partner used may change depending on your location, but all our parcels are shipped using a tracked courier service.

Please check your shipping confirmation email for your unique tracking number. Keep in mind that it can take up to 72 hours for your information to show in the tracking system and at the moment, due to Covid-19 delays, shipping confirmation can take up to 7 business days to be emailed to you.

PRODUCT INFORMATION

Size Guide

There are detailed size guides on all of our Product Pages that can help with individual products. Check out our core product size guide here.

My Item is Out Of Stock

We’re a small business and that means our ability to manufacture at volume can sometimes be limited, resulting in items selling out quite quickly!

If the item you want is out of stock, let us know by adding your email address to the out of stock list on the product page (see screenshot below) and you’ll be the first to know when it’s back!

 

Gym+Coffee Out Of Stock Sign Up Instructions

Gift Cards

Gift Cards can be purchased online or in any of our retail stores and are available in denominations of €10 (other currencies also available).

All gift cards will be emailed directly to the email address you provide and can be redeemed for any Gym+Coffee products on! Please note that your AUD$ Gift Card may only be redeemed on the gympluscoffee.com.au site.

Don't forget you can contact us at hello@gympluscoffee.com if you have any questions!

Sustainable Apparel

We are proud to produce a range of up to 100% recycled apparel, reusable accessories and we are committed to 30% of our athleisure range being sustainable and/or made from recycled materials by the end of this year.

Learn more about sustainability at Gym+Coffee  here, and check out our sustainable collection,  here.

GENERAL INFORMATION

Contact Us

If you need to get in touch with our customer service team you can email us at hello@gympluscoffee.com or fill out the form Here and we will get back to you as soon as possible!

Please include your order number/details in your email.
If you are emailing about a faulty item, please include your order number and photos of the product.
If you are contacting us about a returned item, please include your order number and returns tracking details.
Remember that our current delivery time frame is 5-14 working days and you can track your order in your dispatch email!

CLUB GEAR+BULK ORDERING

Bulk Ordering for clubs, crews + coroporates

If you have a crew, club or corporate and you'd like to get your hands on some Gym+Coffee gear with a bit of a bulk discount, you're in the right place. 

All you need to do to start the process of getting kitted out is to fill in this form, and we'll be in touch with more info!!

We have an approximate 6-week lead-time for all Club Gear orders. That said, we'll work as hard as possible to get your order to you super-quick and we'll keep you updated along the way.

At the moment, we're unable to send samples but you can take a look at our Club Gear Gallery, here.

 

PRIVACY+SECURITY