Our Black Friday sale starts 8pm GMT on Sun Nov 12th
Will there be Early Access to sale items?
The ONLY way to get early access to Black Friday deals is to download the Gym+Coffee app on the Apple App Store or through Google Play. App users will have access before anyone else! G+C Rewards Members will also have early access. They will receive an email with instructions for early access at 7pm GMT on Nov 12th.
WILL ITEMS BE RESTOCKED DURING THE BLACK FRIDAY SALE?
No items will be restocked during the sale. All products will be live on November 12th.
HOW LONG WILL IT TAKE TO GET MY ORDER?
With the massive influx of orders, we estimate a 3-6 business days delivery timeline for your order. But we’re hoping for shorter!
CAN I CANCEL OR ADJUST MY ORDER?
Eek! Not this time. Unfortunately we cannot alter or cancel orders after they have been made. Your best option is placing a second order for what you want and returning what you don’t for a full refund! Returns Information Here.
To return online you will need to make the following steps:
Go to our return portal link: https://returns.gympluscoffee.com/ https://returns.gympluscoffee.com/
Enter your order number and email address (make sure there are no spaces or extra symbols in your details entered).
You will be asked to select which item/s you would like to return and asked to provide a reason from a drop down list.
Once this is confirmed you will receive a returns tracking label with our returns address that you can print off.
You will be linked to the nearest drop off points to you where you can make the return for free.
Be sure to keep hold of your returns receipt with your tracking number on it.
IS THERE EXTENDED RETURNS?
You betcha! We’ve got extended returns Until January 15th 2024.
CAN I USE A DISCOUNT CODE?
Discount codes are disabled throughout the Black Friday Sale. They are back live again after the sale.
I STILL HAVE A QUESTION
If you need to get in touch with our customer service team, you can email us at hello@gympluscoffee.com or fill out the form here. We will get back to you as soon as possible.
Please be sure to include your order number/details in your email.
If you are emailing about a faulty item, please also include photos of the product.
If you are contacting us about a returned item, please provide the return tracking information and confirmation of the item(s) you are returning.
DELIVERY & SHIPPING
Where Do You Ship To ?
We currently have dedicated online stores for Europe, the United Kingdom, the US + Canada, and Australia + New Zealand.
We are shipping to the rest of the world via our US site, however minimum purchase thresholds apply. Check below for shipping costs to your country!
Shipping Rates + Timelines
Australia + New Zealand
Standard Shipping (5-11 business days) $10.00 AUD
Free Standard Shipping on all orders over $200 AUD (including in NZ)
Order Tracking
We use a bank of trusted shipping and delivery partners to get our products to you quickly & with quality service.
The partner used may change depending on your location, but all our parcels are shipped using a tracked courier service.
Although orders are processed immediately, they are not dispatched straight away. It may take a day or two. As soon as your order has been dispatched, you will then receive shipping and tracking information via email.
Please also keep in mind that although orders are in transit, it can still take a few days for order information to show in the tracking system. Rest assured that it’s nothing to worry about though. It is just how some carriers work.
Sent The Wrong Item
In the unlikely event you have received the wrong item, or an item in a size different to what you ordered, to ensure we get the error resolved for you asap, please contact us immediately via email at hello@gympluscoffee.com, or fill out the online contact form here. When doing so, please provide the following information:
Order number
Confirmation of the size you received
A photograph of the tag of the item you have received in error
Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away. They’ll also talk you through returning the incorrect item back to us
Missing an Item
Sometimes, orders are split and parts of it are dispatched separately. When that happens, the additional item(s) are normally just a day or two behind.
In the unlikely event that hasn’t happened and you are missing an item from your order, to ensure we get the error resolved for you asap, please contact us immediately via email at hello@gympluscoffee.com, or fill out the online contact form here. When doing so, please provide the following information:
Order number
Name of the missing item
Name of the item you received in its place (if applicable)
A photograph of the item you have received in error, including the branded logo (if applicable)
Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away
Delays - What To Do
For confirmation about expected delivery timeframes for your region, please consult our ‘Shipping Rate & Timeline’ section above.
Our logistics team track the progress of all deliveries, so if ever something is delayed, steps are usually already underway to resolve the issue asap.
If your expected delivery window has passed, your order is still not with you and you haven’t had an update from us, please contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here. We will get back to you as soon as possible!
We have updated our free returns to include the following countries:
Ireland
United Kingdom
USA
Austria
Belgium
Germany
France
Luxembourg
Netherlands
Sweden
Denmark
You can return online within 28 days of receiving your order for a refund only. Just enter your order number and email address, select which item you'd like to return and print off the label generated. A list of return hubs will be listed.
Alternatively, for purchases made online you can return/exchange at one of our clubhouses within 28 days of receiving your order.
We do not offer exchanges online. However, if you are near one of our clubhouses you can make an exchange there.
Faulty Item Policy
When reporting a faulty item, keep the following in mindThe fault need to be reported within 6 months of purchase date by contact Customer Service on Hello@gympluscoffee.com with details and photos of the fault.
You must provide proof of purchase for example, a receipt or an order number, this includes for gifts.
Refunds can only be made to the original payment method so in case of a gift being reported faulty and a refund is requested, this will be processed into a credit note.
If you are returning a faulty/damaged from a country where we do not provide free returns, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
Return How To
To return online you will need to make the following steps:
Go to our return portal link: https://returns.gympluscoffee.com/ https://returns.gympluscoffee.com/
Enter your order number and email address (make sure there are no spaces or extra symbols in your details entered).
You will be asked to select which item/s you would like to return and asked to provide a reason from a drop down list.
Once this is confirmed you will receive a returns tracking label with our returns address that you can print off.
You will be linked to the nearest drop off points to you where you can make the return for free.
Be sure to keep hold of your returns receipt with your tracking number on it.
Order Amendment & Cancellation Policy
Once you’ve placed your order we’re unable to make any changes including:
Delivery or billing address
Adding additional items to your order
Changes to size or item ordered
Once an order is processed we are unable to cancel the order.
We are unable to combine orders once they have been made
The item(s) will be shipped out to you and if you’re not happy with them once you’ve received them, you can return using our online portal https://returns.gympluscoffee.com/ or return/exchange in store.
Incomplete addresses e.g. those without a correct Eir, Postal or Zip Code may be returned to us and you will be refunded once our warehouse receives it.
PRODUCT INFORMATION
Size Guide
There are detailed size guides on all of our Product Pages that can help with individual products. Check out our core product size guide here.
Sustainable Apparel
We are proud to produce a range of up to 100% recycled apparel, reusable accessories and we are committed to 30% of our athleisure range being sustainable and/or made from recycled materials by the end of this year.
Learn more about sustainability at Gym+Coffee here.
Product Care
Although not every product is the same, here are a few care tips to keep things looking and feeling great:
Machine wash cold (up to 30 degrees)
Wash with similar colours
Do not use fabric softeners
Do not use bleach
Do not tumble dry
Hang to dry
Iron at the lowest temperature, ie cool iron only!!
Gift Cards
Gift Cards can be purchased online or in any of our retail stores and are available in denominations of £10 (other currencies also available).
All gift cards will be emailed directly to the email address you provide and can be redeemed for any Gym+Coffee products!
If you need to get in touch with our customer service team, you can email us at hello@gympluscoffee.com or fill out the form here. We will get back to you as soon as possible.
Please be sure to include your order number/details in your email.
If you are emailing about a faulty item, please also include photos of the product.
If you are contacting us about a returned item, please provide the return tracking information and confirmation of the item(s) you are returning.
Store Locations
We currently have clubhouses across the UK and Ireland. For further information on our store locations, please click here.
Customer Service Hours
Our Customer Service team will be online between 9am and 5.30pm GMT Monday-Friday. We will get back to you asap within these times
PAYMENT, PROMOTIONS & GIFT CARDS
Payment types we accept
We currently accept payment through American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Paypal, Shop Pay and Visa
Student Discount
We offer a 20% student discount at Gym+Coffee.
For instant access to this discount, simply register and verify your student status with Student Beans. It's free and it only takes a moment!
You can do so here:
https://au.gympluscoffee.com/pages/student-discount
Promo Codes
How do I use a promotion code?
You can use a promotional code by entering it into the promotion code box. These are in the checkout / cart section.
They are labelled a little differently depending how you are accessing the site:
App: it can be entered in the ‘Apply a discount’ section
Desktop & Mobile (logged out): it can be entered in the ‘Gift card or discount code’ section
Mobile (logged in): it can be entered in the ‘Add a discount code or gift card’ section
My promotion code isn’t working. What do I do?
Each promotional code is set up with specific terms and conditions, plus there are a few aspects that people can easily make mistakes with. The most common ones are listed below now:
Promotional codes are set up with a specific expiry date
Promotional codes can not be used on items that are already discounted
Our promo codes are not case sensitive, but spaces in the wrong place mess them right up!
Make sure to double check the promo code’s spelling
If you have checked everything and it still isn’t working, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here We will get back to you as soon as possible!
I forgot to apply my promotional code. What can be done about this?
Unfortunately, this is a good and bad news situation! The bad news is that we can’t cancel or amend orders in any way, so we unfortunately won’t be able to retrospectively apply a discount for you.
The good news is that your promotional code will still be valid and can be used to purchase other cool G+C merch at a later date.
Bulk & Club Gear ORDERS
Bulk & Club Gear Order Information
If you have a crew, club or corporate and you'd like to get your hands on some Gym+Coffee gear with a bit of a bulk discount, you're in the right place.
All you need to do to start the process of getting kitted out is to email bulkorders@gympluscoffee.com, and we'll be in touch with more info!!
No, you’re still able to complete a purchase as a guest.
Without an account though, it does mean we won’t be able to notify you when your favourite items are back in stock, plus you’ll miss out on a bespoke shopping experience tailored around your preferences.
Not to mention how you can also securely save your addresses, payment options and wish lists for quicker checkouts in the future. It also includes each customers past order history.
Lost Account Info
If you are unsure whether or not you have already registered an account with us, you should try to log in to the site.
If that doesn’t work, try to reset your password. If you still have no joy, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here. We will get back to you as soon as possible!
Account Password Reset Process
To reset your password, you must be logged out of your account.
Go to the login page, by clicking the LOG IN button.
When the page loads, click on the ‘forgot your password’ button.
Once you do, a ‘Reset your password’ screen will load. Fill in the email address associated with the account, click ‘Submit’ and a reset password link will be sent to you.
From there, just follow the on-screen prompts in the email that you get sent, to update the password.
How Do I Unsubscribe
It is not possible to unsubscribe from email notifications on the site itself.
To do so, go to the footer (bottom) of any email sent from us. On the second last line of every marketing email, you’ll see the below:
No longer want to receive these emails? Unsubscribe
Click the ‘unsubscribe’ button. Then on the screen that loads, make sure your email address is correct, then, click ‘unsubscribe’ once more
Choosing a selection results in a full page refresh.
