FAQ
Black Friday FAQ
With the massive influx of orders, we estimate a 3-6 business days delivery timeline for your order. But we’re hoping for shorter!
Eek! Not this time. Unfortunately we cannot alter or cancel orders after they have been made. Your best option is placing a second order for what you want and returning what you don’t for a full refund! Returns Information Here.
No items will be restocked during the sale. If a product is live on day one of the sale, it has all of its stock and then when it sells out it's gone. Other products may be added later in the sale period depending on how fast some products sell.
Our returns period for non-sale items has been extended for the holiday season until January 15th 2024 for any items purchased online from October 18th 2023. For sale items, these must be returned by post within 14 days of your order being received or returned in one our retail stores for exchange or credit note up to January 15th 2024.
Products with a final clearance of 60% or more are 'Final Sale' and non-refundable.
Discount codes are disabled throughout the Black Friday Sale. They will be back live again after the sale.
Absolutely! Ensure you have logged in before you checkout to earn and redeem points available to you. All Rewards info here.
No problem, contact us here or by emailing hello@gympluscoffee.com. Our Customer Service team is working to get to all queries as quickly as possible. We answer queries chronologically, in the order we receive them.
If you’ve messaged us on one contact platform or channel, we ask that you don’t follow up with us on a second. And please don’t send further reminder mails to us; this will only serve to delay our response to you.
Our support team will get to everyone and resolve any challenges as effectively as possible!
Shipping & Delivery
Australia
Standard Shipping (4-9 Working Days)
Australia
Standard Shipping $10
Free Standard Shipping on all orders over $250
Here are the full details of our Shipping Policy.
Free Standard Shipping on all orders over $250
Here are the full details of our Shipping Policy.
We currently have dedicated online stores for Ireland, Europe, the United Kingdom, the United States, and Australia + New Zealand.
We are shipping to the rest of the world via our US site, however minimum purchase thresholds apply.
In the unlikely event you have received the wrong item, or an item in a size different to what you ordered, to ensure we get the error resolved for you asap, please contact us immediately via email at hello@gympluscoffee.com, or fill out the online contact form here. When doing so, please provide the following information:
- Order number
- Confirmation of the size you received
- A photograph of the tag of the item you have received in error
Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away. They’ll also talk you through returning the incorrect item back to us
Sometimes, orders are split and parts of it are dispatched separately. When that happens, the additional item(s) are normally just a day or two behind.
In the unlikely event that hasn’t happened and you are missing an item from your order, to ensure we get the error resolved for you asap, please contact us immediately via email at hello@gympluscoffee.com, or fill out the online contact form here. When doing so, please provide the following information:
- Order number
- Name of the missing item
- Name of the item you received in its place (if applicable)
A photograph of the item you have received in error, including the branded logo (if applicable)
Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away
For confirmation about expected delivery timeframes for your region, please consult our ‘How long does it take to get my products?’ section above.
Our logistics team track the progress of all deliveries, so if ever something is delayed, steps are usually already underway to resolve the issue asap.
If your expected delivery window has passed, your order is still not with you and you haven’t had an update from us, please contact our customer service team via email at hello@gympluscoffee.comor fill out an online contact form here. We will get back to you as soon as possible!
Returns. Refunds & Exchanges
Once you’ve placed your order we’re unable to make cancel or make any changes including:
Delivery or billing address
Adding additional items to your order
Changes to size or item ordered
Once an order is processed we are unable to cancel the order.
We are unable to combine orders once they have been made
The item(s) will be shipped out to you and if you’re not happy with them once you’ve received them, you can return using our online portal https://returns.gympluscoffee.com/ or return/exchange in store.
Incomplete addresses e.g. those without a correct Eir, Postal or Zip Code may be returned to us and you will be refunded once our warehouse receives it.
Products with a final clearance of 60% or more are 'Final Sale' and non-refundable.
To return online you will need to make the following steps:
Go to our return portal link: https://returns.gympluscoffee.com/
Enter your order number and email address (make sure there are no spaces or extra symbols in your details entered).
You will be asked to select which item/s you would like to return and asked to provide a reason from a drop down list.
Once this is confirmed you will receive a returns tracking label with our returns address that you can print off or scan. Please note this is not a pre paid return label.
You will be linked to the nearest drop off points to you where you can make the return. Please note you will be charged shipping at this point to return your order to us.
Be sure to keep hold of your returns receipt with your tracking number on it.
When reporting a faulty item, keep the following in mind
- The fault need to be reported within 6 months of purchase date by contact Customer Service on Hello@gympluscoffee.com with details and photos of the fault.
- You must provide proof of purchase for example, a receipt or an order number, this includes for gifts.
- Refunds can only be made to the original payment method so in case of a gift being reported faulty and a refund is requested, this will be processed into a credit note.
- If you are returning a faulty/damaged from a country where we do not provide free returns, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
We do not offer exchanges online.
Yes we offer refunds. Products with a final clearance of 60% or more are 'Final Sale' and non-refundable.
When reporting a faulty item, keep the following in mind
- The fault need to be reported within 6 months of purchase date by contact Customer Service on Hello@gympluscoffee.com with details and photos of the fault.
- You must provide proof of purchase for example, a receipt or an order number, this includes for gifts.
- Refunds can only be made to the original payment method so in case of a gift being reported faulty and a refund is requested, this will be processed into a credit note.
- If you are returning a faulty/damaged from a country where we do not provide free returns, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience here.
We currently accept payment through American Express, Apple Pay, Google Pay, Maestro, Mastercard, Paypal, Shop Pay and Visa
Privacy & Security
Promotions & GIFT CARDS
G+C Gift Cards can be purchased online or in any of our retail stores and are available in denominations of $50.
All gift cards will be emailed directly to the email address you provide and can be redeemed for any Gym+Coffee products!
Refunds on orders using gift cards will automatically be returned to the gift card used. In the case of a split payment, between gift card and bank card, the refund will first go to the gift card and any remaining amount will then go to the bank card used. We are unable to change the card the refund is issued to.
Please note discount codes cannot be combined. (Your cannot use more than one discount code at a time).
How do I use a promotion code?
You can use a promotional code by entering it into the promotion code box. These are in the checkout.
They are labelled a little differently depending how you are accessing the site:
App: it can be entered in the ‘Apply a discount’ section
Desktop & Mobile (logged out): it can be entered in the ‘Gift card or discount code’ section
Mobile (logged in): it can be entered in the ‘Add a discount code or gift card’ section
My promotion code isn’t working. What do I do?
Each promotional code is set up with specific terms and conditions, plus there are a few aspects that people can easily make mistakes with. The most common ones are listed below now:
Promotional codes are set up with a specific expiry date
Promotional codes can not be used on items that are already discounted
Our promo codes are not case sensitive, but spaces in the wrong place mess them right up!
Make sure to double check the promo code’s spelling
If you have checked everything and it still isn’t working, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here We will get back to you as soon as possible!
I forgot to apply my promotional code. What can be done about this?
Unfortunately, this is a good and bad news situation! The bad news is that we can’t cancel or amend orders in any way, so we unfortunately won’t be able to retrospectively apply a discount for you.
The good news is that your promotional code will still be valid and can be used to purchase other cool G+C merch at a later date.
Please note discount codes cannot be combined. (Your cannot use more than one discount code at a time).
Discount Codes are subject to exclusions.
Each promotional code is set up with specific terms and conditions which can include certain products and collections being excluded from discount code usage,
What to double check:
There are a few aspects that people can easily make mistakes with. The most common ones are listed below now:
Promotional codes are set up with a specific expiry date
Promotional codes can not be used on items that are already discounted
Our promo codes are not case sensitive, but spaces in the wrong place mess them right up!
Make sure to double check the promo code’s spelling
If you have checked everything and it still isn’t working, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here We will get back to you as soon as possible!
Customer Accounts
Do I Need To Create An Account?
No, you’re still able to complete a purchase as a guest.
Without an account though, it does mean we won’t be able to notify you when your favourite items are back in stock, plus you’ll miss out on a bespoke shopping experience tailored around your preferences.
Not to mention how you can also securely save your addresses, payment options and wish lists for quicker checkouts in the future. It also includes each customers past order history.
To create an account, click the ‘Log In’ button or icon. It’s usually located in the top right corner of our site.On the page that loads, click ‘Create Account’. From there, just follow the on-screen instructions. Once done, in your Gym+Coffee account, you can save your preferred methods of payment, delivery address, wish lists and more.Click here to create a new account now.
Lost Account Info
If you are unsure whether or not you have already registered an account with us, you should try to log in to the site.
If that doesn’t work, try to reset your password. If you still have no joy, contact our customer service team via email at hello@gympluscoffee.com or fill out an online contact form here. We will get back to you as soon as possible!
Account Password Reset Process
To reset your password, you must be logged out of your account.
Go to the login page, by clicking the LOG IN button.
When the page loads, click on the ‘forgot your password’ button.
Once you do, a ‘Reset your password’ screen will load. Fill in the email address associated with the account, click ‘Submit’ and a reset password link will be sent to you.
From there, just follow the on-screen prompts in the email that you get sent, to update the password.
Marketing Preferences
To do so, go to the footer (bottom) of any email sent from us. On the second last line of every marketing email, you’ll see the below:
No longer want to receive these emails? Unsubscribe
Click the ‘unsubscribe’ button. Then on the screen that loads, make sure your email address is correct, then, click ‘unsubscribe’ once more